This list answers many of the most commonly asked questions, including important information on financing, delivery and the services we offer.

If you have any questions that are not answered here, please feel free to call us toll-free at 1-866-383-7383. Or simply click here and complete our brief online form, and we'll respond quickly!

Will medical insurance pay for any of my scooter?

If you have an extended medical plan such as Blue Cross, Sun Life, Maritime Life, or Manulife they may cover up to 80% (and in some cases 100%) of the cost of your scooter. However, standard provincial health plans do not cover any costs. Click here to contact us for more information.

What if I don't have extended medical?

No problem! We also offer several payment plans. The most important thing is that you gain the freedom of a scooter. In most cases we can find an affordable way for you to get the scooter you deserve.

What models do you stock? Where is the product section on your web site?

We stock and sell scooters from several quality manufacturers. However, we do not feature products on our web site because it is important that you select an appropriate model that will truly meet your personal needs. That's why a qualified, trained Mobility Product Specialist will work with you to first determine your needs before presenting product options. We call it our Perfect Mach System. It ensures the product you select will meet your needs.

Can I test drive a scooter before buying?

Absolutely. We offer customer two choices. You can have a FREE, no obligation in-home test-drive. Or we can ship a scooter directly to you. We have a network of screened affiliates in the parts of Canada we do not currently service.

What is the benefit if I buy direct?

You can save a lot of money!!! By buying direct we don't have to pay sale commissions, rent, warehousing, etc. So that means we can afford to sell at a big discount. Usually this amounts to $500-1,000 in savings! However, not all customers are comfortable buying without first testing out several models. And if you feel this way, it is worth it to schedule a no-obligation test-drive. To do so, or for more information click here…

Is it easy to disassemble and transport a scooter?

For your safety, our scooters are tough, durable pieces of equipment. They do not 'fold-up,' nor are you required to disassemble anything to transport them from place to place.

Your scooters will be shipped to your home in 3 boxes, that includes: a) the scooter itself, b) the seat, c) the batteries. The batteries drop in and connect, and the seat slides on to the provided seat post. It only takes a couple minutes to put the unit together, and no tools are required. (Some optional accessories such as mirrors, flags, and canopies are an exception and may have to be attached with tools) We're here to help by telephone if you have any questions.

Where is the Canada Scooters store located?

Our headquarters is located in Victoria, British Columbia. Our showroom address is 201 Menzies Street.

What if I want to return or exchange my scooter?

No problem! We have a No Questions Asked Return Policy. If you want to return your scooter for any reason, call us within 10 days after delivery. We will pick up the scooter, no questions asked.

Are there any hidden charges?

NEVER. We are proud to offer UP FRONT PRICING. Many dealers advertise prices that do not include batteries or shipping, so they will give the impression of having a lower price. The price we quote includes everything, including shipping and batteries. Plus there's no tax!

What if I need warranty/service work?

The warranty is covered DIRECTLY by the manufacturer - through their network of authorized service centers nationwide, just as if you purchased it locally. All manufacturers have special toll free referral numbers set up to refer you to the closest authorized service centers in your region. And if you have questions you can call us at 1-877-383-7383. Our staff will help you find an appropriate service center, free of charge.