Frequently Asked Questions

This list answers many of the most commonly asked, including important information on financing, delivery and the services we offer.

If you have any questions that are not answered here, please feel free to call us toll-free at 1-866-383-7383. Or simply click here and complete our brief online form, and we'll respond quickly!

Will medical insurance pay for any of my scooter?

If you have an extended medical plan such as Blue Cross, Sun Life, Maritime Life, or Manulife they may cover up to 80% (and in some cases 100%) of the cost of your scooter. However, standard provincial health plans do not cover any costs.

What if I don’t have extended medical?

No problem! We also offer several payment plans. It is most important that you gain the freedom of a scooter. So in most cases, we can find an affordable way for you to get the scooter you deserve.

What models do you stock? Where is the product section on your website?

We stock and sell scooters from several quality manufacturers. However, we do not feature products on our site because it is important that you select an appropriate model that will truly meet your personal needs. That’s why a qualified, trained Mobility Product Specialist will work with you to first determine your needs before presenting product options. We call it our PerfectMatch System. It ensures the product you select will meet your needs.

Can I test drive a scooter before buying?

Absolutely. We offer plenty of choices. You can have a FREE, no obligation in-home test-drive. We can also pick you up and bring you to our store and back with absolutly no obligation to purchase or pay extra for this service. You may also stop by the store with friends and family and see the biggest selection of scooters on the island.

What is the benefit if I buy direct?

You can save a lot of money!!! By buying direct we don’t have to pay sale commissions, rent, warehousing, etc. So that means we can afford to sell at discounted prices. Usually this amounts to a $500 - $1200 savings! However, not all customers are comfortable buying without first testing out several models. And if you feel this way, it is worth it to schedule a no-obligation test-drive. To do so, or for more information click here…

Is it easy to disassemble and transport a scooter?

For your safety, our scooters are designed to be tough, durable pieces of equipment. They do not 'fold-up,' nor are you required to disassemble anything to transport them from place to place.

The batteries drop in and connect, and the seat slides on to the provided seat post. It only takes a couple minutes to put the unit together, and no tools are required. (some optional accessories such as mirrors, flags, and canopies are an exception and may have to be attached with tools) We're here to help by telephone if you have any questions.

Where is Canada Scooters store located?

Our headquarters is located in Victoria, British Columbia. Our showroom address is 2005 Cook Street.

What if I want to return or exchange my scooter?

No problem! We offer a No Questions Asked 30 Day Exchange Policy. If you want to return your scooter for any reason, call us within 30 days after delivery. We will pick up the scooter, no questions asked.

Are there any hidden charges?

NEVER. We are proud to offer UP FRONT PRICING. Many dealers advertise prices which do not include batteries or shipping, so they will give the impression of having a lower price. Our posted prices for shipped scooters and powerchairs INCLUDE free airline approved/sealed batteries, free freight within Canada, free battery charger, and there's no tax.

What if I need warranty/service work?

The warrantee is covered DIRECTLY by the manufacturer - through their network of authorized service centres nationwide, just as if you purchased it locally. All manufacturers have special toll free referral numbers set up to refer you to the closest authorized service centres in your region. And if you have questions you can call us at 1-866-383-7383. Our staff will help you find an appropriate service centre, free of charge.